Shipping Policy

Last updated: 29 August 2026

TrueMela ships orders within India. For shipping help, email support@truemela.shop.

Shipping coverage and courier

We currently ship within India. Delivery depends on PIN-code serviceability. We do not use one fixed courier; the courier or logistics partner is selected according to the delivery location, product and available serviceability.

Processing

Orders are typically processed within 1–2 business days. Public holidays, festivals and unusually high demand can extend processing time.

Delivery estimate

Delivery generally takes 3–7 business days after dispatch. This is an estimate rather than a guarantee. Remote locations, courier disruptions, weather, public restrictions and other events outside our control can extend delivery time.

Shipping charges

TrueMela does not advertise a general free-shipping promise. Any shipping charge applicable to an order will be shown at checkout before the order is placed.

Cash on Delivery

Storefront orders currently use Cash on Delivery (COD). Please provide accurate contact and address information so the courier can complete delivery.

Tracking

Where tracking is available, tracking details are sent after dispatch. Tracking can take 24–48 hours to become active.

Delivery attempts

Please verify your name, phone number, PIN code and delivery address at checkout. Courier partners may call or send an SMS for delivery coordination. Incorrect addresses, recipient unavailability or delivery refusal can result in return-to-origin (RTO).

Damaged packages

If a parcel appears damaged or tampered with, refuse delivery where practical or document the condition and email us within 48 hours with photos.

Split shipments

Orders containing multiple products may be fulfilled separately and can arrive in more than one package.

Contact

Email support@truemela.shop. Customer support is provided by email only. You may email us at any time; response times may vary. We do not provide phone or WhatsApp support.