Terms of service

Terms of Service

Welcome to TrueMela. These Terms of Service (“Terms”) govern your use of our website and the purchase of products from our store. By visiting our site or purchasing something from us, you agree to be bound by these Terms. Please read them carefully.

1. Our store

This store is operated by TrueMela, Dausa, Rajasthan 303303, India. Throughout these Terms, “we”, “us” and “our” refer to TrueMela.

2. Use of the site

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you have the consent of a parent or guardian. You may not use our products or services for any illegal or unauthorized purpose, and you must not transmit any viruses, malware, or other harmful code. A breach of any of these Terms may result in immediate termination of your access to the site.

3. Products & pricing

All products listed on the site are subject to availability. We have made every effort to display the colours and images of our products as accurately as possible, but we cannot guarantee that your device's display will be accurate. Prices are listed in Indian Rupees (INR) and are subject to change without notice. We reserve the right to modify or discontinue any product at any time.

4. Orders & payment

We reserve the right to refuse or cancel any order, including orders that appear to be placed by dealers, resellers, or distributors, or where we suspect fraud or an unauthorized transaction. If we cancel an order after payment, we will issue a full refund to your original payment method. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

5. Shipping, returns & refunds

Shipping timelines are described in our Shipping Policy. Returns and refunds are handled as described in our Refund & Return Policy.

6. Promotions & discount codes

Promotional offers and discount codes are subject to their stated conditions, cannot be exchanged for cash, and may be withdrawn or modified at any time. Unless stated otherwise, only one discount code may be applied per order.

7. Intellectual property

All content on this site — including text, graphics, logos, images, and product designs — is the property of TrueMela or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, duplicate, copy, sell, or otherwise exploit any portion of the site without our express written permission.

8. Third-party links

Certain content or services available via our site may include materials from third parties or links to third-party websites. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites, and we do not warrant or assume any liability for them.

9. Limitation of liability

To the fullest extent permitted by law, TrueMela shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the site or products purchased through it. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim. Nothing in these Terms excludes or limits any rights you have under applicable consumer protection law.

10. Governing law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts of Rajasthan, India.

11. Changes to these Terms

We reserve the right to update, change or replace any part of these Terms by posting updates to this page. It is your responsibility to check this page periodically for changes. Your continued use of the site following the posting of any changes constitutes acceptance of those changes.